Category Archives: Other

Let Your Voice Be Heard

You’ve likely heard by now there have been many recent changes at GoldMine.  If you haven’t seen the new site, I invite you to take a peek  Those changes span all areas – management, sales, support, and most notably… development.  That of course begs the question… “How does that affect the product and most importantly, how does that affect me?”  Well, GoldMine wants to give you the opportunity to help make some of those decisions.   Let_Your_Voice_Be_Heard_01

Vote for your favorite GoldMine feature, give feedback on existing ideas, or add your own idea to the list for others to vote on.


Hope you find this of value!
Enjoy and Happy GoldMining!!


Purchasing Options for Office 2010

Though not a topic one would expect to find on a GoldMine blog, as businesses are considering new Server 2008, Windows7, and now Office 2010, we have been getting asked on a regular basis about the flavors and version of Office. As a Microsoft reseller, we also had to take it one step forward… What “type” of license should I buy?

If all you need is to find out which suite is right for you, here is the Microsoft link for that information: Note, that as per Microsoft, “Office Home and Student” licenses are not to be used in a “for-profit” business.

If you are only buying a few licenses, stop here, the rest of the article will just add extra info you won’t need.

The real research came when asked about Volume License vs. Box Product.  Why should I spend more (or not) on Volume Licensing?

  • Can be deployed using 1 license key. No need to keep track of which key is installed on which PC.
  • Allows for disk image deployment. You can install it on one PC, then you can image that install, and roll it out to other PCs.
  • Includes “Networking” rights: The ability to install Office 2010 on a Thin Client Server and not have to provide that server its own per user license of Office too.
  • Includes “Downgrade” rights. If need be, you can opt to install an older version of Office instead.

And if you’re interested, here is the link comparing the 2 flavors of volume licensing suites:



Tell me why I should upgrade

This topic seems to come up at least every other day.  For those of you who have worked with us at 180° Solutions, you know we don’t believe in answering that by simply bragging about the new features, functions, bells, and whistles.  Enhancements in a new version are only part of the reason.  Here are the 4 general questions to ask when considering ANY upgrade, even when the upgrade is FREE:

  1. Does the new version have SOMETHING NEW ADDED that will make it worth the cost of upgrading?  (consider the indirect costs)
  2. Does the new version FIX SOMETHING that is affecting our use of the product, and is eliminating that issue worth the cost of upgrading?
  3. Do I want/need to upgrade my workstation(s), server(s), Office versions, etc, and does my current version support that change?
  4. Am I falling too far behind, (1-2 years or versions) or is my current version unsupported or being discontinued?

If you’ve answered yes to any of these general questions, then you are likely well under way establishing the need to upgrade.  If you answered NO to all the questions, then you are likely better off staying on the version you are using.  Remember, there is no need to chase technology… it’s all about the business need!


E-Mail Etiquette (16 Tips for Success)

For many businesses, e-mails have become by-far the most commonly used method to communicate to their customers, prospects, vendors, and to other staff members.  When that happens, the e-mail correspondence takes the place of the “sharp suit”, the well-designed business card, the attention getting presentation folder, and the well-adorned lobby.  That is why I am frequently amazed at how little attention businesses give to the appearance and general handling of e-mails.  The company has a dress code, company shirts, behavior policies, etc, but no policies and no training for how to handle electronic communications.  Here are a few tips to consider for good e-mail “netiquette”.

  1. Create an e-mail use policy and provide training (should I use the word “liability”?).
  2. Require timely and complete responses.
  3. Reply to ALL questions, not just the first one noticed while speed-reading.
  4. Attempt to preempt further questions.
  5. Require that all users spell-check ALL e-mails by default.
  6. Use corporate templates for frequently asked questions.
  7. Quote the sender’s e-mail to establish continuity (aka creating a “thread”)
  8. Don’t type in ALL CAPITALS, or too much punctuation!!!!!
  9. Please use meaningful subject lines.  It makes finding e-mails later a lot easier for everyone.  If appropriate, modify the subject when replying.
  10. Avoid using deliver and read receipts for all e-mails.
  11. Avoid using e-mail for confidential information.  E-Mails are not truly private.
  12. Limit the number of cc’s listed.
  13. Standardize e-mails closing company-wide.
  14. Avoid long closings, with large amounts of text and/or logos.
  15. Avoid sending attached logos, use HTML references to images (look for a future blog post on how).
  16. Unless required by your legal council, avoid using full closing with each and every back and forth.